9News: Goodwill Payments

Peter Overton, Nine News Sydney: it would rank as the ultimate commuter frustration – missing a flight when its clearly not your fault!

But 9News has discovered that Sydney Trains has started paying out to some of those most affected.

Ross Greenwood: So far its only a trickle, but a window to payments has opened.

Howard Collins, Sydney Trains: When you have these tragic stories of people who have lost a lot of money, we have offered them some in return.  

Greenwood: But the Sydney Trains boss is adamant these payments are goodwill and nothing more

Collins: There is no compensation policy

Greenwood: Curiously it was the Transport Minister who tipped off 9News about the payments in a recent interview.

Andrew Constance, Transport Minister: When there are odd occasions when people are incredibly disrupted on the train network, Howard Collins steps in.

He might assist if someone’s flight a flight

Greenwood: That prompted us to lodge a Freedom of Information Request – documents show Sydney Trains paid out $4,421 in the past financial year to 12 customers whose flights were disrupted.

But in the three months to October this year, another 12 were paid $3,812.

One outage that triggered payments was on August 23. A train breakdown caused peak-hour chaos.

Another was New Years Eve when travellers were stranded.

The Premier then said no to compensation…

Gladys Berejiklian, NSW Premier: No, that’s currently not in our plans

Greenwood: Sydney Trains has not promoted this compensation scheme but overseas there are similar arrangements. In London, for example, there is a rail ombudsman – they can pay out a maximum of $5000.

Howard Collins, the ex-London underground boss, knows the UK system. Some companies there will pay if youir train is more than 15 minutes late.

Collins: I think they’ve almost been forced too because of the poor performance of some of these organisations.

Greenwood: Here commuters have different feelings about whether compensation should be paid.

Vox: I think compensation becomes an open-ended problem

Vox: I’m a teacher and I always teach my kids to plan ahead so really you should be catching trains well in advance.

Vox: People can’t afford to pay for airfares and not use the plane they are on and then pay again, that’s not right

Greenwood: Ross Greenwood, Nine News

Previous: Newsletter – November 29 2019
Next: Andrew Forrest joins in fight against dodgy Facebook scams

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

1865 More posts in News category
Recommended for you
Watch out for Viagogo

Ross Greenwood speaks to Promoter Michael Chugg as hundreds of fans have been turned away...